Client Service
Delivery & Shipping
Simple, transparent delivery for businesses across South Africa. All amounts exclude VAT.
Free
Orders R2,500.00 and over
R350.00
Flat rate below R2,500.00
R0.00
Collection by arrangement
Delivery Rates
- — Free nationwide delivery on all orders with a product subtotal of R2,500.00 (excl. VAT) or more.
- — A flat-rate delivery fee of R350.00 (excl. VAT) applies to orders below R2,500.00 (excl. VAT), to any major metro or regional business hub in South Africa.
- — Warehouse collection is free (R0.00) by prior arrangement from our Bloemfontein, Midrand and Cape Town dispatch hubs once your order is ready.
Weights & Packaging
- — Courier freight is charged on whichever is higher: the actual weight (kg) or the volumetric weight (kg) of the parcel.
- — Standard consignments — covered by the flat rate or free delivery — are up to 15 kg, or up to 2 standard courier cartons (e.g. cartons of T-shirts, drinkware, stationery or gift sets).
- — Volumetric weight (kg) = Length × Width × Height (cm) ÷ 4,000 or 5,000, depending on the courier.
- — Light but bulky items — padded jackets, cooler boxes, safety helmets or structured hampers — take up more space and may weigh more volumetrically than physically.
Bulk, Heavy & Pallet Shipments
- — Heavy bulk workwear or footwear (e.g. 50+ pairs of safety boots), gazebos, banner clusters, signage and multi-pallet orders are quoted case by case.
- — Orders exceeding standard parcel dimensions or 25 kg total may attract an actual courier surcharge, or you may use your own freight carrier.
- — Any freight adjustment is confirmed with you before dispatch.
Transit Times
- — Major metros (JHB / PTA, DBN, CPT, BFN, Gqeberha): 2–4 business days after branding/production is complete.
- — Regional and outlying areas: 3–6 business days after branding/production is complete.
- — Consumables in hampers carry supplier lead times as stated on each product listing.
- — Delivery timelines start once final artwork is approved and proof of payment is received.
Receiving Your Order
- — Please inspect the waybill on delivery. Note damaged cartons, broken seals or missing boxes directly on the courier waybill.
- — Report missing or damaged items in writing within 24 hours of collection, or 72 hours of courier delivery.
Questions about a delivery? Contact us.